Terms and Conditions

Explore our Terms and Conditions for Use of Services offered by luxorides. If you need to cancel the ride, Know how to raise a cancellation request and how we process your cancellation and refunds.

Reservations Policy Cancellation Policy

Luxorides' General Terms of Use

  • All booking should be made in advance with a minimum of 50% of the total fees as advance booking charges, rest of the amount should be paid once car is at the reporting location. The Payment needs to be settled prior to start of the ride.

  • All the rates mentioned above are for predefined time and distance called Packages. Extra charges are applicable as Postlimit charges when these limits are crossed.

  • All of our vehicles are chauffeur driven. We do not offer self drive services neither do we entertain any driving requests.

  • All prices mentioned above are inclusive of chauffeur and in limit fuel charges.

  • Any damage/vandalization done to the vehicle interior or exterior would be borne by the renter. Report any accidental damage promptly to the chauffeur.

  • Toll, Parking charges and State Taxes (if applicable) are to be borne by the renter.

  • Luxorides reserves the right to offer you an 'equivalent' vehicle in case of unforeseen circumstances.

  • Assure proper space for the vehicle to Move. Please avoid booking for narrow streets and Passages.

  • Please avoid smoking or drinking in the vehicle.

  • Please ensure the safety of your belongings. While we strive to assist in locating any items left behind after your trip, we cannot guarantee their recovery.

  • Please ensure the safety of your belongings. While we strive to assist in locating any items left behind after your trip, we cannot guarantee their recovery.

  • Please maintain a respectful and courteous demeanor towards the chauffeur and fellow passengers. Refrain from disruptive behavior, loud noises, or unruly conduct. Luxorides reserves the right to refuse service or terminate a ride in case of disruptive or abusive behavior.

  • Jurisdiction

    All disputes / differences / controversies of whatever nature are subject to to jurisdiction of the courts at Delhi.


    You are also offered a complimentary upgrade service by Luxorides which is subjected to availability.

    The brands and logos of third parties used on the Site are the exclusive property of their respective owners. Luxorides in no way claims to own or represent these brands.

    Legal Disclaimer

    Luxorides, a brand operated by Umbrella Room Ventures India Private Limited, provides this website for your personal informational use only.
    You are permitted to download materials from this website for non-commercial purposes, provided you retain all copyright notices. Any distribution, modification, or commercial use of the website content is strictly prohibited without our prior written consent.
    By accessing and using this website, you agree to be bound by these Terms of Use. These Terms of Use supersede any prior agreements you may have with Luxorides. We reserve the right to enforce these Terms of Use in accordance with applicable laws.

    Feedback and Enquiries

    Luxorides welcomes your feedback! Please share your experience and suggestions to help us improve our services.

    For any questions or concerns, please do not hesitate to contact our customer support team through our Customer Support Number or Customer Support E-Mail. You can also explore other available contact channels at Contact Us.

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