Booking and Payment Policy

Luxorides strives to provide a seamless and hassle-free experience from booking to enjoying your luxurious journey. Here's an overview of how we process your booking and payments.

Terms & Conditions Cancellation Policy

Booking Process

  • We offer convenient booking options online through raising a request on our secure website, by phone, or via Reservations email.

  • During the booking process, please provide your pick-up and drop-off locations, preferred vehicle, desired date and time, and number of passengers.

  • Once confirmed, you will receive a booking confirmation email with all the details of your reservation.

  • Payment Methods

  • Luxorides accepts secure online payments through major credit cards (Visa, Mastercard, American Express), debit cards with Visa or Mastercard logos and UPI.

  • We also offer the option to pay the postlimit charges (if any) directly to the chauffeur upon completion of your ride (Credit card, Debit card or UPI).

  • Confirmation and Changes

  • You can modify your booking (subject to availability) by contacting our customer support team at least 06 hours before your scheduled ride.

  • Additional Notes:

  • Luxorides reserves the right to request pre-payment for specific booking scenarios (e.g., special events, extended rentals).

  • Prices displayed online are inclusive of base fare and do not include any additional fees (e.g., tolls, parking, waiting time charges).

  • For any further questions about our booking and payment process, please don't hesitate to contact our customer support team. We're happy to assist you!

    Cancellation and Refunds

    If you need to cancel the ride, Know how to raise a cancellation request and how we process your cancellation and refunds.
    Cancellation and Refund Policy.

    For any questions or concerns, please do not hesitate to contact our Reservations Team through our Reservations Number or Customer Reservation E-Mail. You can also explore other available contact channels at Contact Us.

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